The Art of Mind Management: Strategies for Thriving in Business and Life with Lisa Kneller

Freddy D: 00:01:48

Lisa Kneller is an accomplished coach and consultant dedicated to helping individuals navigate life's challenges and achieve their full potential.

With extensive experience in guiding clients through career transitions and personal development, Lisa empowers people to leverage their unique strengths and capabilities.

Her expertise shines especially in women in the later stages of life, embracing their days with purpose, passion and a positive outlook, nurturing their mind, body and spirit. Her talent lies in guiding women to pause and reflect on a journey of their lives, enabling them to tap into their inherent wisdom and creativity.

As the founder of Lisa Kneller Coaching, she provides a variety of valuable resources, including guides and tools tailored to support life transitions and mental well being. Lisa is also the host of My Golden Life podcast where she shares insights on mind management and personal growth.

Her work has garnered significant appreciation from her clients who lulled her ability to instill confidence and inspire positive change. Hello Lisa. Welcome to the Business Superfans podcast. How are you today?

Lisa Kneller: 00:03:00

Hi Freddy, I'm great. Thank you so much for having me. I'm very excited.

Freddy D: 00:03:04

Likewise. So tell me how you started Lisa Neller Coaching. Tell me about that and how did you get to that point in life?

Lisa Kneller: 00:03:12

Can I start a little bit further back?

Freddy D: 00:03:14

Oh, absolutely, yeah. Tell me. That's what I'm in. How did you get to there?

Lisa Kneller: 00:03:17

So, yeah, I start my early career was in advertising and I decided after about six years of that to stay home with my first child and then I had a second child and then I just decided to keep staying home. And I was a stay at home mom for a very long time. While I was a stay at home mom, I got a lot of experience in direct sales.

le substitute teaching and in: 2003

So yoga became a passion of mine and so I had this mind, body, spirit background. So I did that for 15 to 20 years before I started my job at the age of 59. So I got a job at Grand Canyon University as an enrollment counselor.

It was my first job since I was in my early 30s.

Freddy D: 00:04:15

Oh, wow. So that must have been a whole new experience.

Lisa Kneller: 00:04:18

It really was.

It was scary and I wasn't sure I wanted to be there, but now I'm so glad I did that because what happened at Grand Canyon was that as a benefit of being an employee there, we got to go to school and I already had my bachelor's degree and I knew I didn't want an mba. I wasn't going to climb a corporate Ladder or anything like that. So they offered a graduate certificate of completion in life coaching.

And it was four courses designed to introduce you to coaching from an academic standpoint, from a research standpoint. And what I learned in that program was that coaching was a bonafide profession. It was backed by research, psychology research.

And so I, I had a lot of confidence, excuse me, in the coaching industry right from the get go. So I did that program and then I supplemented that with another coaching program and started getting coached myself.

And I became, I fell madly in love with the industry. I just felt coaching is mostly mindset work and with my mind, body, spirit background, it was a perfect fit for me. So that's how I got it.

Freddy D: 00:05:29

If you think about coaching, everybody needs coaching. You look at sports teams, right? They would be nowhere without a coach.

The coach is the leader that puts the team together, gets everybody going in one direction and on the same page with the same vision. It's the same thing with an individual.

Sometimes they got to get themselves out of their own way and they need to be able to talk to somebody or someone to guide them. So coaching is very important. You look at every successful executive, sports person, movie star, et cetera, they've all got coaches.

You got acting coaches for movie stars, you've got business coaches for the most successful businesses. They all got coaches. So it's very important.

Lisa Kneller: 00:06:14

Yeah, and I call it the other side of mental health. Because when you work on your thinking and your mind, you're really creating a healthier environment in which to thrive. Right.

There's the therapeutic side of mental health where people are healing from trauma and they're going through processes which help them go from non functioning human beings to more to functioning better and then pick it up from there and help people move further along with their goals and things like that. So yeah, I agree with you.

Freddy D: 00:06:44

Now you get to the point to where you get self doubt, you had failures and sometimes it's difficult to pick yourself back up because now your mind is going to play games on you. And we're our worst critics mentally. We criticize ourselves more than other people criticize ourselves. Right?

Lisa Kneller: 00:07:06

Yes.

Freddy D: 00:07:07

So it's important to have somebody like yourself to help people pull themselves out of their own funk because by yourself you're your own self enemy.

Lisa Kneller: 00:07:18

Exactly, exactly. Yeah.

I was just listening to a workshop literally minutes ago, and there were a couple people talking about how they would run into people at the gym or at the grocery store or whatever and they would hear them say some self deprecating thing, something that was cutting themselves down and then these people were like, hey, you don't have to do that, you don't have to talk like about yourself. So yeah, that's rampant in our society.

Freddy D: 00:07:49

Self talk, negative self talk is mind boggling, but it's self defeating because it, it perpetuates your own delusional reality. For lack of a better way.

But probably an accurate way is you get caught up in, in the delusion that you're not worthy, you don't belong, you're this, you're that and you need someone to snap you out of it.

Lisa Kneller: 00:08:16

Exactly.

Freddy D: 00:08:17

So tell me more about you say specialize in mind management or what do you call it?

Lisa Kneller: 00:08:23

Yeah, that's what I call it. Mind management.

Freddy D: 00:08:25

Okay, mind management.

Lisa Kneller: 00:08:29

So you want me to talk more about that, which is a passion of mine.

So in yoga, since I told you I've been teaching for 20 years, the goal of yoga, one of the goals is to create a union with God or the infinite intelligence of the universe. That's the main goal. But the ultra goal of yoga is to direct and focus mental activity.

So how well are we doing that as a society directing and focusing our own mental activity? Some of us have a handle on it. Some of us have been practicing this awareness of our thinking for a while and most people don't.

Most people are running on autopilot or what you would call through the subconscious mind. And so they're not aware of their thoughts, they're not aware of their thinking, they're not managing any of that.

So what I teach people is to recognize those thoughts and then see if they line up with reality.

And if they don't line up with reality, we need the reframe, we need the rethink, we need to choose a different thought, especially if the thought is unhelpful, damaging, hurting, that kind of thing or not letting you get anywhere. One of the ways we do that is by self talk. Recognizing what language are we using to describe ourselves?

Freddy D: 00:09:54

Very important, very important.

Lisa Kneller: 00:09:57

So you could write a whole document and that who am I? Who am I being? Who am I at my core? And we use language to create ourselves.

We use language to create others in our relationships and we use language to create other things as well.

Freddy D: 00:10:14

Like in business. Yeah, language and business, very important. Mindset in business is really everything.

Lisa Kneller: 00:10:21

Yeah. And I like the reason I use mind management over mindset is because mindset there can either be a negative or it could be a positive. Right.

Like your mind that could be really inflexible. You could tend to be Someone who looks at things with the glass half empty or the glass half full. But there's more to it than that.

And that is a really intricate relationship with yourself and your language. That's the way I see it. And then your awareness and then your deciding what to do with.

Freddy D: 00:10:56

So, like, in a business environment, a leader that may not be in a right place mentally needs really to apply some mind management, because it's going to transcend to the team, and that's going to transcend a perspective and existing customers. Right. So they need to basically do a reset so that they minimize. They may. Everybody has bad days. Everybody goes through issues.

They really need to be trained on how to say, okay, this is what happened. I got to put that aside because I got a job to do.

Lisa Kneller: 00:11:35

Yeah, I'm glad you brought that up about leaders, because here's another quote I heard recently, and that is a leader's job is to stay encouraged. And when I think about that, I know I'm a leader. I'm like you.

I'm a podcaster, and I'm building a business and leading and guiding people into their better versions of themselves. And so there's times of discouragement, as there are times when you're climbing the mountain and you flip back a little or a lot. Right. Or a lot.

And maybe you're not making your goals or you haven't had a sale in a long time or whatever the downer might be. And you have to have conversations with yourself.

And if you can't find the encouragement within yourself, then you've got to surround yourself with people like you, like Tab, like other people that can encourage you. So I have my own coach. Right. And in fact, that's where I got. The quote was from him. He got it from his pastor. And so when he heard that quote.

And my coach is a very upbeat guy. He's just really always in a positive framework. And I know all I got to do is call up Eric and say, give me some encouragement.

Freddy D: 00:12:54

Eric, you bring up a very important topic, Lisa. And the fact that let's put that into a business aspect is. Okay. People are have nugget of self talk. Okay?

Let's say you got your workforce, your team, and there's friction, mental friction in an office. People don't get along. I say an individual's perception, right or wrong, is their own reality, and that's the truth.

And you may perceive or that someone thinks this of you, but that's your mind. Again, we're talking about mind management.

Your mind is making up all this negative crapola about this other person, it's your perception, which could be completely way out of whack. So now that causes a negative environment in the office. Right?

And so now when those people are talking to prospective customers, not customers yet, prospective customers, that tonality, that energy comes across in a negative way. They're going to push those people away.

Whereas if you got a good mindset, your, you managed it well and now you got an upbeat attitude, you feel great, you talk to a customer, your tonality, your energy is different, you're going to transform those existing customers or prospective customers into super fans because you're going to say, wow, that person's really fired up. This sounds like a great company. It comes across.

Lisa Kneller: 00:14:24

Definitely comes across. It definitely comes across. Yeah. You have to keep a handle on it.

With regard to having perception about other people, you're only seeing the tip of the iceberg. When you look at another person and you see how they behave, you don't know what their life has been like.

You don't know what their morning's been like. You don't understand their personality, probably. And that's a whole other area of study is understanding your own personality.

I'm a big fan of psychology, self study and learning about your own tendencies and idiosyncrasies or whatever you want to call them.

And then also like being able to look at other people on your team and know that we're all made of the same stuff, we just all have different experience and we respond differently. So we do have to bring an element of grace, I think, to our business and to our interactions with other people.

Freddy D: 00:15:19

Okay, let's continue down the work environment. What can leaders do from a mind management perspective if they notice that, okay, let's say two team members are not getting along.

Okay, this happens. This is real world stuff and a lot of it is perception. This one thinks of that. This one person doesn't like me, so they're out to get me.

The other person says, that person doesn't like me, they're out to make me look bad. How can a leader use mind management to help neutralize those perceptions of those two individuals in a work environment?

I know a heavy question, but it's.

Lisa Kneller: 00:16:05

A heavy question because I'm not really trained in the corporate team coaching kind of thing.

But what I've learned in psychology and, or like even therapy just from studying a little bit of the therapy, my daughter's a psychotherapist things, is that one of the goals I think should be, here's what it's like to be me, like in any relationship. It could be a work relationship, it could be a romantic relationship or whatever.

So give the opportunity on a team, in a corporate team, for example, to say, here's what it's like to be me. Here's the way I see things, here's the way I perceive things. This is the way I like to do them.

And, and if, and then you have to find the other person perspective as well.

What's it like to be him or her and then try to find a way to, I know, compromise, just, I think, gain better understanding of each other's personalities.

It's why I study the Enneagram, because the Enneagram helps people understand their own tendencies, their own passions, their own darker side, if you will, shadow side. And when you have a deeper understanding of who you are and who the people are around you, you develop more compassion for those people.

And it is up to the leader to learn some of those things. A lot of corporations use Myers Briggs Teff Disc and those kind of profile testing to, to help their teams figure those things out. I don't know.

Freddy D: 00:17:43

You just nailed it. You nailed it because.

Yeah, because that's really the bottom line is, like you just said, getting those individuals to understand each other and their mechanics. And like I say, perceptions are an individual's own reality, right or wrong. And most of the time, like 90% of the time, it's wrong.

Think of the fact that I'll just use dating, okay? It has nothing to do with business, but it's reality.

You go out on a date with somebody and then you don't hear from them for a couple days, your mind goes where? Negative.

Lisa Kneller: 00:18:23

Yeah.

Freddy D: 00:18:23

And then all of a sudden you get the phone call. Exactly.

And all of a sudden you get the phone call and it's two days later and they say, whatever, I got caught up and blah, blah, blah, and you go like, oh man, I wasted two days on negative self talk when nothing happened, nothing bad was going on.

Lisa Kneller: 00:18:42

Yeah, we. That the problem. We what you might call daydream all the time. We have these. We make up stories all the time.

It's just the nature of thinking actually. So it's not like there's anything wrong with you. If you're out there listening, there's nothing wrong with you.

That's the nature of reality, is that our brains will kind of default to the negative. It's. I don't know, I guess we're socialized to do that or something.

Freddy D: 00:19:10

But that's where.

Again, but that's where I think your skills and your area of mind management is really becomes important because in business you're reaching out to a customer and then you don't hear back. So you're figuring, okay, what happened? Did the deal go by? Did this happen? Did that happen? And so you start creating unnecessary things.

And for example, I sent out a company that I'm mentoring, I'm helping them with some stuff, and I sent out an email to an individual. I didn't hear back. And so I double checked, I started going down the rabbit hole. Did I get the email right? Did I, does the email address right?

Is this right? And then all of a sudden I went, stop it, the guy might just be busy. And sure enough, I got an email from him apologizing for not getting back to me.

Fortunately, I stopped myself from going down the rabbit hole. But a lot of people do, I.

Lisa Kneller: 00:20:03

Think what I'm doing now and this, this is part of my purpose, this is what I do. And it requires certain things and I can be really unattached to the outcome. And unattachment, it comes from a place of security.

So a lot of people do feel insecure. They're always, there's more rewards out there.

And I think we just really need to train ourselves to remember when we're doing a job, particularly in sales, number one, hopefully we're enjoying what we're selling. Right? That's part of our life purpose. And the second thing is to remember that people are busy, people are distracted.

They're going about their lives, they're responding to 50 emails just like you are. They're on Facebook, they're on Instagram or whatever.

And if you can just take your action without being attached to the outcome and know that if that person's ready to talk to you or receive your information or whatever, they'll let you know and you just keep going. Right?

Freddy D: 00:21:04

So what can people do to work on mind management themselves?

And then when does it come for a person like you to get involved and help them take it beyond their I am statements that you can create and post on a wall? I am great, I am successful and blah blah bl. But that only goes so far.

So let's go into talk a little bit more of how you help people manage their mind.

Lisa Kneller: 00:21:30

The first thing I would probably help someone do is get quiet. And that's really hard for a lot of people. So I would probably guide them into having a deep breath or two.

Let's open up our hearts, let's open up our minds, and let's get quiet and let the body feel what it feels for a little bit. The other thing is creating an awareness of your thoughts. Just start practicing noticing your thinking.

There's a way you can remind yourself to do that. Like some people put the rubber band on their wrist and they pull the rubber band when they have a negative thought or something like that.

There are ways to remind yourself to notice your thoughts. If you forget to notice your thoughts, put it on a sticky note to remind yourself every day to think about your thoughts.

And when you notice your thoughts and you're thinking something that's maybe not true, probably not true, or that's disturbing, know that you can shift. You can shift those thoughts.

I think as far as working with me, I would take them much deeper into the language they're using to describe who they are, the language that they use to describe others, and the language they use to describe everything else. And that's deep work. And everything that we do to improve has to do with creating habits. Right. So it's just a matter of being reminded.

Sometimes it's why I go. It's why I keep going back to yoga.

Like, I've been teaching a long time, but I have to go to classes to remind me that there are certain things that I could bring back to the top of my mind that I have may have forgotten. That reminds me to be stronger or more flexible or whatever it is even in my mind.

Freddy D: 00:23:21

So mind management, for example, putting it into a business environment is reminding yourself to acknowledge people because the team, acknowledging them, recognizing them because you can be caught up into yourself and overlooked what the team is doing. As a leader, sometimes you need to probably reset your mind and say, okay, I need to take time to. I got issues going on at home.

I've got health issues, whatever it is that can be happening. I got business issues.

I still need to lock that up for a moment and go out to the team, recognize them, appreciate them, put myself out there even though I'm having a bad moment because the team is the front line to customers.

If that whole negative energy flows throughout that whole company because you're having a bad day and it impacts everybody else, it's going to affect the business. And there's no way you're going to generate superfans that are going to be talking about that business.

What a great experience they had, it's going to be the opposite. What a horrible experience they had.

Lisa Kneller: 00:24:31

Yeah, I think it's the leader's job to be grounded in something positive and to have reminders for themselves to have practices for themselves.

I know there's a lot of corporate leaders out there who don't have any kind of a spiritual practice or anything that grounds them and reminds them that their employees, their teams, are equals to them. Not in the hierarchy of the company, but as human. All humans want to belong. They all want to have purpose and meaning.

They all want to feel like they're part of the team and making a difference. And as a leader, you have to be doing that yourself. You have to do some personal development and work if you want to help others along.

And then the other piece of that is if somebody's struggling, you gotta mentor them, you gotta help them see their strengths and utilize them as they have these strengths. And if they have weaknesses, help them build those. It's the same.

Freddy D: 00:25:31

It's the same thing for the employee. Because let's say that's a customer service person. It's on the phone to help people, people who's got a problem.

If they can't manage their mind because they've had a bad night, they've got whatever. They got an argument with a significant other, whatever is going on, they've got to compartmentalize that and learn how to do that.

Because like I mentioned, that's going to come across to whoever they're talking in the other phone who's already got a problem. So now you're going to have two negative situations which is going to result in an unhappy outcome.

Lisa Kneller: 00:26:08

Probably the hardest part for someone like a customer service representative would be dealing with the other person on the other end of the line who might be rude, mean, and even the best managed mind has trouble with dealing with people like that. Nobody wants to be attacked.

So, yeah, it would be good if anyone on the team has some grounding and comes to work with a good attitude and wants to be part of the team and all of that. And they can learn to manage their mind equally.

And especially if they want to advance, especially if they want to move up the ladder, they need to work on themselves and they need to really get clear on their abilities and the realities of moving upward and that kind of thing. Because sometimes in corporations there is upward mobility and sometimes there isn't.

And to get clear on that and to understand the reality of the structure is a good idea too.

Freddy D: 00:27:07

Customer service is where mind management really becomes very important in the business, is you're dealing with people that's calling you because they have a problem.

That scenario, I think that you could probably help some businesses from that aspect as well, is teaching their call centers or their support team on ways of managing the mind and not taking it personally and understanding that person is frustrated and that's why they're calling you.

Lisa Kneller: 00:27:39

Yeah.

Freddy D: 00:27:40

How to shut the personal part of it off and not take it personally, which is, how could somebody do that?

Lisa Kneller: 00:27:47

How could somebody train somebody to do that?

Freddy D: 00:27:49

For example, how do you keep it from taking it personally? What advice could you have on that?

Lisa Kneller: 00:27:53

I feel like you have to have a strong sense of self to not take things personally, and that takes some training, too.

It takes somebody to tell you this isn't personal, even though it might feel like it in the beginning, Especially with your first couple of experiences dealing with the public in that way, and be reminded over and over again this is part of customer service. Sometimes we have irate customers. They're unhappy for whatever reason. Our job is to make them happier. And here's what we're going to do.

You follow this protocol, and then if you're really struggling, go to management before you lose your mind. Get some help, get some support.

Freddy D: 00:28:35

If you're struggling, I think management should give that person a break so that they can manage their mind, decompress, shake it off, and get back in the game.

Lisa Kneller: 00:28:48

I love that idea.

If there could be a room in every office where you could just go and punch a pillow or take five deep breaths or shake out your body, that's a great idea, Freddie. I like that.

Freddy D: 00:28:57

The person going, okay, go walk around the building or go walk around the floor. Do something just to clear your mind before getting back on the phone and taking another negative phone call. I just thought of customer support.

That's a challenging job and teaching your team to be able to manage their minds. So that frustrated person that's calling for support feels, wow, these people handled it. They didn't get upset with me. They handled it well.

They were calmer. This is a great company. That's how you create super fans of people that have a problem.

Lisa Kneller: 00:29:35

Yeah, I agree. That Front line is very important to the company, to the overall happiness of the customer. And like you said, to creating super fans.

Because we all have experiences of had both. We've had really frustrating experiences with customer service or we're not getting our needs met. And sometimes we've had really great ones.

And it's those great ones that create the super fans.

Freddy D: 00:29:58

Absolutely correct.

Lisa Kneller: 00:29:59

It's those that create loyalty. And that's what we want as business people. We want loyal, happy customers.

Freddy D: 00:30:07

But you gotta take care of the mind.

Lisa Kneller: 00:30:08

You gotta take care of the mind. And you know what? A lot of people don't even think where the mind comes from. It is in the brain. Right? We gotta take care of our brains too.

The brain needs food, the brain needs certain kinds of fat, it needs nutrients. A lot of times we're messing with that. We're messing with it with alcohol and drugs and not enough sleep and allowing ourselves to be stressed out.

But the brain, it has such an important job in terms of managing the entire body. It's budgets for the body. Oh, I need to pay a little more attention to the heart now.

Or I needed, I need to send a message through the central nervous system or I need to regulate this. It's always working. And yes, we want to pay attention to the mind and we want to also pay attention to how we're supporting what creates the mind.

Freddy D: 00:30:56

And words are important for the mind. Yes, because you can have negative words and you can have positive words. Yeah, words matter.

Lisa Kneller: 00:31:04

Look at an example.

Let's say there's a customer service rep who's just got low self esteem and the thoughts that are in their mind are I'm not worthy, I'm not good enough, I don't have this, I don't have that, or whatever.

I think they need to be reminded that they don't need fixing, they're fine the way they are and they need to really focus on who they are and who they are as a human being worthy of love and attention and education and skill development and all the things. Once they come to a realization of who they are, they can stop tearing themselves down. But that can take years too.

If somebody's really struggled with some trauma.

Freddy D: 00:31:53

Oh yeah, totally agree.

Lisa Kneller: 00:31:55

The other thing is if you are struggling with really low self esteem, depression, trauma, whatever, then get some help, get some therapy. Especially if you have insurance that covers it.

Do that so that you can get to a really high functioning place and you can manage your mind even better.

Freddy D: 00:32:11

I'll, I'll share a story. Here is I work with a person that had depression issues. I was in a management role and she felt she was not worthy.

She had a low self esteem and she's had better days in her life and now she's not happy where she's at in life and all that stuff. There's days where she would just disappear out of the office because she just couldn't make it in and she would apologize. All that stuff.

What I did is I never beat her up on it. I actually empowered her by giving her more responsibilities because I believed in her. She would make mistakes and I'd say Hey, we all make mistakes.

That's part of learning. So I turned the negatives into positives. I said, hey, look, you wouldn't be making mistakes if you weren't trying and working at it.

So good, keep up the good work. And I gave her more responsibilities and I started saying, okay, you come up with ways to run this area.

It completely transformed her from somebody that had low self esteem, low outlook on themselves, to where they were back to being put together. They lowered their medications that they were coming to me. Look what I accomplished, look what we pulled off. Look at this.

It was really transformative. All because I changed her mind outlook. I basically helped manage her mind, for lack of a better way of wording it.

But I really transformed the way she looked at herself, made her look at herself as a leader.

Lisa Kneller: 00:33:48

Yeah, I think that's what people need, is for leaders to look at people and say, this person has every bit of potential that I have and we just need to get them to see it.

And by what you did, giving her more responsibilities and encouraging her and helping her to be utilizing those gifts and talents that she has is definitely going to help her mental state for sure.

Freddy D: 00:34:14

She's my biggest super fan today. Yeah, she's. She gave me a big Write up on LinkedIn and everything else because I helped her manage her mind.

Every time she was going down the rabbit hole, I blocked it from going down the rabbit hole. Here's another thing that I need you to do. You're my go to person. I'm counting on you.

Once you start empowering people, they're not going to want to let you down.

Lisa Kneller: 00:34:40

Can I share a story of a client that I had?

Freddy D: 00:34:43

Absolutely.

Lisa Kneller: 00:34:43

So this client came to me because she was thinking of leaving her job in her career and she was a little bit distraught because she'd been in it a long time. She's a project manager in a construction company which is a really male dominated industry. Not that there's anything wrong with that, but it is.

They definitely have different energy that men and women bring to the table in that industry. We talked about all the things like what would she do if she left this job? What could she make the same kind of money?

Would she have to go back to school? What were all the possibilities out there for her if she left her job?

And ultimately what it came down to is had some bad thinking, she had some bad thinking about herself and some beliefs about herself that she got in like fourth grade from a teacher or something like that. It was just over conversation. And also I, what I saw in her was that she was a rock star. First of all, she's very introverted and shy and quiet.

Right. As a. I, I knew her for a while and I knew that this gal is not outgoing. She's struggled with that. But I saw her as a rock star.

I said to her, you're a woman in a male dominated industry and you've been kicking rear end in this business. You have all these skills. You just worried about what people are thinking or I don't know, but we got to work on that. We got to work on your mind.

It turned out she ended up staying with her job. She did not leave, she did not go off to get another degree. She was like, you know what I mean? I like this enough. I'm going to stick it out.

I'm just going to think differently.

Freddy D: 00:36:22

And where is she today? Still there?

Lisa Kneller: 00:36:24

She's still there. She's still project manager. I ran into her at a store not too long ago. She said she's doing great. So I help people do and that's important.

Freddy D: 00:36:33

That's really important.

Important because her whole life could have been upside down because she may not have found another job that was as well paying or may taken her six months to find the job or she.

Lisa Kneller: 00:36:43

Might have had to go back to school or whatever. So I, I do feel like as her coach, I saved her time, grief and money.

Freddy D: 00:36:50

Like we talked before, an individual's reality, right or wrong, is their reality and most of the time it's wrong. So you helped her correct her perceived reality.

Lisa Kneller: 00:37:02

Yes, yes.

Freddy D: 00:37:03

That's great. That's wonderful. So Lisa, how can people find you?

Lisa Kneller: 00:37:06

I do have a website and I offer a lot of free stuff. It's called Lisa Neller Coaching. I'm sure you'll have that in the show notes. I'll lisaneller Coaching forward slash free stuff.

The free stuff is guides bf's. I have a top three questions to ask yourself during any life transition.

I have a whole PDF on the body budget, things like that, so people can find me through there.

They can also find me on my podcast called My Golden Life and that is on Apple and Spotify and LinkedIn, Instagram, Facebook, all under Lisa Neller or Lisa Neller Coaching.

Freddy D: 00:37:46

Okay, excellent. It's been wonderful having you on a business superfans podcast. Been a great guest, great conversation because it's a very important topic.

Mind management is a very important topic, especially in today's world where things are. There's a lot of uncertainty, there's a lot of things happening with the fires going on and some of the weather conditions and stuff like that.

So mind management is probably more prevalent today than it ever was.

Lisa Kneller: 00:38:14

Yeah. Thank you, Freddie.

I really appreciate you having me on as a guest, and I wish you the ultimate success as you help people build super fans all over the world.

Freddy D: 00:38:23

Thank you, Lisa. And we'll look to have you on the show down the road.

Lisa Kneller: 00:38:27

All right, Sounds great.

Freddy D: 00:38:29

Thank you.